Job Posting OPEN
Loan Administration Representative I
Location: Clive, IA or Emmetsburg, IA
Work Arrangement: On-Site
Reports To: Vice President - Loan Administration Officer
FLSA Status: Non-Exempt
Employment Status: Full-Time
About Iowa Trust
& Savings Bank
Iowa Trust & Savings Bank is a community-focused financial
institution committed to building lasting relationships through exceptional
service, sound financial stewardship, and local decision-making. We proudly
serve individuals, businesses, agricultural producers, and communities across
Iowa while fostering a culture of integrity, teamwork, accountability, and
continuous improvement.
Position Summary
The Loan Administration Representative I provides administrative and
operational support throughout the loan lifecycle by preparing, processing,
maintaining, and servicing consumer, commercial, and agricultural loan
documentation. This position ensures loan files are complete, accurate, and
compliant with applicable banking regulations and internal policies while
delivering exceptional service to customers and internal business partners. The
role works collaboratively with Loan Officers, Credit Administration,
Operations, and other departments to support efficient loan processing and
uphold Iowa Trust & Savings Bank commitment to relationship-based community
banking.
Essential Functions
Loan Documentation & Processing
- Prepare, review, and process
consumer, commercial, and agricultural loan documentation in accordance
with Bank policies and applicable federal and state regulations.
- Prepare loan disclosures, closing
documentation, and supporting documents for loan transactions.
- Coordinate and obtain required
documentation, including appraisals, title work, lien searches, flood
determinations, insurance information, and other supporting documentation.
- Review loan documentation for
completeness, accuracy, and compliance prior to funding.
- Maintain accurate electronic and
physical loan files throughout the life of the loan.
- Process loan renewals,
modifications, extensions, assumptions, payoffs, and maintenance requests.
Loan Administration
- Process new loan bookings and
ongoing maintenance transactions accurately and in a timely manner.
- Verify collateral documentation,
entity documentation, signatures, and required approvals.
- Monitor documentation exceptions
and follow up to ensure timely resolution.
- Maintain loan records in
accordance with record retention requirements and internal procedures.
- Assist with loan closings and
settlement documentation as assigned.
Customer Service & Relationship Support
- Deliver exceptional service to
customers and internal business partners.
- Respond promptly and
professionally to inquiries from Loan Officers, attorneys, title
companies, appraisers, and other third parties.
- Build collaborative working
relationships across departments to ensure timely loan processing and
positive customer experience.
Compliance & Risk Management
- Maintain compliance with all
applicable federal and state banking laws and regulations.
- Adhere to all Bank policies,
procedures, internal controls, and operational standards.
- Protect confidential customer and
Bank information.
- Demonstrate knowledge of and
comply with Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of
Foreign Assets Control (OFAC), Customer Identification Program (CIP), and
other regulatory requirements.
Operational Excellence
- Identify opportunities to improve
operational efficiency and recommend process improvements.
- Participate in departmental
initiatives, system enhancements, and cross-training opportunities.
- Maintain current knowledge of
lending products, banking regulations, and technology.
- Complete required training and
continuing education.
- Perform other duties as assigned.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Required Qualifications
Education
- High school diploma or equivalent
required.
- Associate degree in Business,
Finance, Accounting, or a related field preferred.
Experience
- Previous experience in banking,
loan administration, lending, or financial services preferred.
- Equivalent combinations of
education and experience may be considered.
Knowledge, Skills & Abilities
- Knowledge of consumer,
commercial, and agricultural lending practices preferred.
- Strong attention to detail and
commitment to accuracy.
- Excellent organizational and time
management skills.
- Ability to manage multiple
priorities and meet deadlines.
- Strong written, verbal, and
interpersonal communication skills.
- Proficiency with Microsoft Office
and banking software systems.
- Ability to maintain
confidentiality and exercise sound judgment.
- Strong customer service and
relationship-building skills.
- Ability to work independently
while contributing to a collaborative team environment.
- Willingness to learn new
technologies and adapt to changing business needs.
Core Competencies
- Customer Focus
- Integrity & Ethics
- Accountability
- Teamwork
- Communication
- Adaptability
- Attention to Detail
- Problem Solving
- Continuous Improvement
- Professionalism
Physical
Requirements
Reasonable accommodation may be made to enable qualified individuals with
disabilities to perform the essential functions of this position.
- Prolonged periods of sitting
while working at a computer.
- Frequent use of computers,
telephones, and other office equipment.
- Ability to communicate
effectively in person, by telephone, and electronically.
- Occasionally lift or move up to
20 pounds.
- Ability to reach, bend, and
perform routine office tasks.
Work Environment
- Professional office environment.
- Frequent interaction with
employees, customers, and third-party vendors.
- Moderate noise levels are typical
of an office setting.
- Minimal travel may be required
for training or business needs.
Equal Employment
Opportunity
Iowa Trust & Savings Bank is an
Equal Opportunity Employer. Employment decisions are made without regard to
race, color, religion, sex, pregnancy, sexual orientation, gender identity,
national origin, age, disability, genetic information, veteran status, or any
other protected characteristic under applicable federal, state, or local law.
At-Will Employment
Nothing contained in this job description creates an employment contract
or alters the at-will employment relationship. Employment with Iowa Trust &
Savings Bank may be terminated by either the employee or the Bank at any time,
with or without cause or notice, subject to applicable law.
Disclaimer
This job description is intended to
describe the general nature and level of work performed by employees assigned
to this position. It is not intended to be an exhaustive list of all duties,
responsibilities, or qualifications. Iowa Trust & Savings Bank reserves the
right to modify this job description at any time to meet business needs.