Job Posting OPEN
Customer Service Representative I
Customer Service Representative I
Location: Emmetsburg, IA
Work Arrangement: On-Site
Reports To: Personal Banker II
FLSA Status: Non-Exempt
Employment Status: Full-Time
About Iowa Trust
& Savings Bank
Iowa Trust & Savings Bank is a community-focused financial
institution committed to building lasting relationships through exceptional
service, sound financial stewardship, and local decision-making. We proudly
serve individuals, businesses, agricultural producers, and communities across
Iowa while fostering a culture of integrity, teamwork, accountability, and
continuous improvement.
Position Summary
The Customer Service Representative I,
is responsible for providing a courteous service that assists customers and
staff in the accurate and efficient processing of deposit operations and
general banking activity. Recommend and cross-sell bank products and ensure
compliance with bank operations. This position requires accuracy, organization,
and supports daily operations and maintenance. Assist individuals with deposit
and other banking needs. Participate in bank committees and consistently apply
the Vision, Mission and Values of the organization.
Essential Functions
- Provide a variety of customer account services,
including processing deposits, withdrawals, loan payments, check cashing,
night and mail deposits, cashier’s checks, money orders, and other routine
banking transactions.
- Respond in a positive manner and provide
resolution to customer or staff inquiries.
- Exhibit effective use and
understanding of all retail and commercial deposit products, deposit
insurance, bank services and fees, and selling techniques.
- Perform cash drawer, cash vault, safe deposit,
receptionist, and proof operation functions. Assist with cash audits.
- Resolve routine and more complex problems;
communicate solutions and fulfill customer account information
requests. Utilize available expertise and staff resources to deliver
quality solutions in a timely manner.
- Participate in training sessions.
- Support audit and regulatory information requests
by providing staff and/or examiners with detailed records and reports.
- Promote a high level of employee cooperation and
rapport and utilize available expertise and staff resources to deliver
quality solutions in a timely manner.
- Assure compliance with all bank policies and
procedures, as well as all applicable state and federal banking
regulations.
- Diligently protect and appropriately manage
confidential and sensitive information.
- Demonstrate knowledge of, and adherence to, equal
employment opportunity. Shows respect and sensitivity for cultural
differences and promotes a working environment free of harassment of any
type.
- Maintain an active awareness and understanding of
policies, procedures, designated authorities, regulations, and laws,
including but not limited to Funds Availability, Bank Secrecy Act,
Anti-Money Laundering Act, and other laws and regulations.
- Contribute to a positive team environment by
cooperatively working with other department team members and bank
personnel.
- Perform other job-related duties as assigned.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Required Qualifications
Education
- High school diploma or equivalent
required; Associate degree or additional relevant education preferred.
Experience
- One or more years of related
experience and/or training, or an equivalent combination of education and
experience.
- Relevant professional
certifications or industry designations are preferred.
- Experience in banking,
accounting, finance, lending, operations, management, or supervision is
preferred.
- Relevant education or
professional development through internal training, formal coursework, or
financial industry-related programs is beneficial.
Knowledge, Skills & Abilities
·
Knowledge of bank operations, products, and services, including
applicable state and federal laws, regulations, policies, and procedures.
- Proficiency with computers and standard business applications,
including word processing, spreadsheet, and banking-related systems.
- Strong organizational and time-management skills with the ability to
manage multiple priorities and meet established deadlines.
- Effective verbal and written communication skills.
- Ability to work effectively in a team environment, adapt to changing
priorities, and maintain professionalism during interruptions, high-volume
periods, or challenging situations.
- Strong commitment to customer service and an understanding of the
role of relationship-building and sales within a community banking
environment.
- Ability to identify and respond appropriately to the needs and
priorities of both internal and external customers.
- Ability to travel between Bank locations as business needs require.
- Valid driver's license and appropriate automobile insurance coverage
when driving is required to perform assigned job responsibilities.
- Customer
Focus
- Integrity
& Ethics
- Accountability
- Teamwork
- Communication
- Adaptability
- Attention
to Detail
- Problem
Solving
- Continuous
Improvement
- Professionalism
Physical
Requirements
Reasonable accommodation may be made to enable qualified individuals with
disabilities to perform the essential functions of this position.
- Prolonged periods of sitting
while working at a computer.
- Frequent use of computers,
telephones, and other office equipment.
- Ability to communicate
effectively in person, by telephone, and electronically.
- Occasionally lift or move up to
20 pounds.
- Ability to reach, bend, and
perform routine office tasks.
Work Environment
- Professional office environment.
- Frequent interaction with
employees, customers, and third-party vendors.
- Moderate noise levels are typical
of an office setting.
- Minimal travel may be required
for training or business needs.
Equal Employment
Opportunity
Iowa Trust & Savings Bank is an
Equal Opportunity Employer. Employment decisions are made without regard to
race, color, religion, sex, pregnancy, sexual orientation, gender identity,
national origin, age, disability, genetic information, veteran status, or any
other protected characteristic under applicable federal, state, or local law.
At-Will Employment
Nothing contained in this job description creates an employment contract
or alters the at-will employment relationship. Employment with Iowa Trust &
Savings Bank may be terminated by either the employee or the Bank at any time,
with or without cause or notice, subject to applicable law.
Disclaimer
This job description is intended to
describe the general nature and level of work performed by employees assigned
to this position. It is not intended to be an exhaustive list of all duties,
responsibilities, or qualifications. Iowa Trust & Savings Bank reserves the
right to modify this job description at any time to meet business needs.